Ticketing Procedures

Guest are able to purchase tickets here on our website, with the option to print-at-home or use their cells phones to display their tickets. A QR code will be generated as your ticket when your order is complete.

Walk-up sales are also welcome at the PIER 39 Box Office.

Timed Reservations are available for our San Francisco Bay Cruise, Escape From the Rock cruise, Sunset Cruise, and Rocketboat thrill ride. Sausalito ferry tickets are open and can be used up to one year after purchase.

At the PIER 39 box office, contactless payment systems have been installed.

Credit Card machines are sanitized throughout the day.

Our Guest Representatives will scan tickets at our San Francisco facility to reduce the exchange of paper tickets.

Guests who book tickets with a third-party reseller should make sure there is a scannable QR Code for entry. If you are issued a voucher, please stop by the box office for further assistance.

CityPASS ticket holders – CityPASS guests have the option to book their timed departure online or stop by the box office for a reserved time. Present your CityPASS at the PIER 39 box office ticket window to obtain a boarding pass. Please arrive 30 minutes before desired departure time. Learn more here.

Note: If you have purchased tickets for an upcoming cruise on our website, and need to change or cancel your cruise date, please speak with our Guest Service Department at 415.705.1188 or email us at [email protected] If you purchased tickets through our 3rd party ticket selling partners, please reach out to them for further assistance.