Escape from the Rock

Murder, mayhem and mobsters...

Come join the fun! The infamous Al Capone, Billy Cook the Killer, and Machine Gun Kelly all did time on The Rock. On this tour, you'll see Alcatraz in ways the inmates never could. Plus you'll hear all the dark details of escape attempts and life from inside the prison.
Introduction

Welcome to Blue & Gold Fleet, the Bay Area’s largest and premier provider of tourist attractions, including Bay Cruises, Ferry Services, Motorcoach Tours, Sightseeing Tours, & Private Cruises. While we live for intrigue and adventure, safety is the cornerstone of our entire operation. That’s why our experienced captains, crew, reliable vessels and buses ensure our guests a safe, comfortable experience around San Francisco and the Bay. We are also proud to be a national leader around sustainable and environmental practices, as shown through our numerous awards. Located at PIER 39 in San Francisco, we offer Bay Cruises, the Bay Area’s only white knuckle ride on RocketBoat, and scheduled ferry service to Sausalito, Tiburon, Angel Island, Vallejo, Alameda and Oakland. Additionally during baseball season we provide ferry service to and from AT&T Park. On land, our comfortable Motorcoach Sightseeing Tours take visitors from around the world to some of the most incredibly beautiful places in Northern California.

Mission Statement: Blue & Gold Fleet is committed to operating in a safe, environmentally responsible, and quality manner throughout our company. We will provide a hazard-free work environment for our employees and a safe and quality experience for our customers that exceeds their expectations.  Through best management practices and sustainability programs we exhibit our commitment to protect and renew the environment.  These strategies will enhance our financial viability and long term growth.

 

Blue & Gold Fleet Contact Information

Mailing Address:
Pier 41 Marine Terminal
San Francisco, CA 94133
Phone:
415.705.8200
Fax: 415.705.5429
Email: info@blueandgoldfleet.com

Services

Blue & Gold Fleet offers Things to do in San Francisco, including Bay Cruises and Motorcoach Tours. We also offer regular ferry service to Sausalito, Tiburon, Angel Island, Vallejo, Alameda and Oakland, and seasonal, select service to AT&T Park. Click here to see map. Tickets for Private Cruises and Motorcoach Tours may be purchased online by clicking the “Buy Tickets” button on each ferry service web page. We accept Discover Network, Visa, MasterCard, American Express and JCB. There is a per ticket service charge for telephone and web orders. You may also purchase tickets at Blue & Gold Fleet Ticket Box Office at PIER 39′s West Park. Some Blue & Gold Fleet cruises are seasonal and do not operate during inclement weather. Please check with the Box Office on day of sailing for possible schedule changes.

Blue & Gold Fleet ferry vessels are accessible to people with disabilities. The dock and gangway ramps used to embark and disembark from the vessels have reduced slopes and an accessible restroom is available. Passengers using wheelchairs have multiple seating options interspersed throughout the boats. Our friendly deckhands are happy to provide additional assistance requested by passengers with disabilities.

Motorcoach Tours include round-trip transportation and admission only where noted. Time is provided for lunch on the Yosemite, Wine Country and Monterey/Carmel Tours. Blue & Gold Fleet is an agent for booking seating space on Motorcoach Tours which has fully insured PUC/TCP licensed coaches. All Blue & Gold Fleet Motorcoach Tours depart from Pier 41 in Fisherman’s Wharf, except for the Motorized Cable Car Tour that departs from PIER 39. Meals are not included. Food is available for purchase at select destinations.

Parking is available at the PIER 39 Garage located directly across The Embarcadero from PIER 39 and Blue & Gold Fleet.

History

Blue & Gold Fleet is proud to be the Bay Area’s premier provider of sightseeing tours, including ferry and water excursion services. Our company is affiliated with PIER 39, a two-level, open-air festival marketplace, which hosts 110 specialty retail shops, 14 bay view restaurants, a 5-acre waterfront park, a 300 berth marina, the famous sea lions and numerous fun-filled attractions.

Conveniently located on San Francisco’s historic waterfront since 1979, Blue & Gold Fleet began serving the San Francisco Bay with only three passenger vessels providing pleasure cruises from PIER 39′s West Marina. Our excursion service expanded in 1991 to include the Alameda/Oakland commuter ferry service to San Francisco under contract with the City of Alameda and the Port of Oakland. In 1994 we acquired commuter ferry service between San Francisco and Vallejo under an exclusive contract with the City of Vallejo. In 1997, Blue & Gold Fleet acquired the majority of the assets of Crowley Maritime’s Red & White Fleet. In 2011 the company was selected to operate the San Francisco Bay Ferry System by the Water Emergency Transportation Authority. Blue & Gold Fleet is the largest ferry and land tour transportation provider serving San Francisco Bay’s commuters, residents and visitors.

Blue & Gold Fleet Business Profile
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Quick Facts

Transports approximately 2.5 million passengers annually.

Provides a variety of group & sightseeing tours, some combining motorcoach and ferry excursions. Tickets for all services can be purchased from the company’s box office at PIER 39 here on the website (www.blueandgoldfleet.com). Recorded tour information is also available by calling 415-773-1188.

Provides private cruises & charters and unique customized group tour packages on any of its vessels, to any of its destinations. Perfect for corporate events, weddings and private entertaining. Charter information, reservations and custom tour services are available by calling 415-705-8203.

Operates nineteen vessels, eight of which it owns. The remaining are owned by the Water Emergency Transit Authority and are operated by Blue & Gold Fleet on the Vallejo, Oakland/Alameda, Harbor Bay and South San Francisco ferry services.

Operates the Tiburon ferry, the only unsubsidized commuter ferry service on the Bay.

Owns and operates RocketBoat, the ultimate thrill ride on San Francisco Bay. Tickets and information are available at www.rocketboatsf.com.

ISO 9001:2008 certified for customer service quality. The company’s maintenance and operating procedures have been certified by the American Bureau of Shipping to be in conformance with the International Safety Management Code

Has offices located at Pier 41 Marine Terminal, San Francisco, CA 94133

Our Team / Jobs Blue & Gold Fleet Management

Carolyn Horgan, President
Patrick Murphy, Director of Operations
Kent McGrath, Director of Engineering
Peter Belden, Vallejo Operations

Carolyn Horgan, President
Carolyn is the President of Blue & Gold Fleet, L.P. which operates a fleet of 17 vessels and provides daily commuter ferry service to the cities of Tiburon, Vallejo and Oakland/Alameda, as well as excursion tours, carrying more than 2 million passengers per year. The company’s service to Tiburon is the only unsubsidized commuter ferry service in the Bay Area. While extremely dedicated and successful in her field, a career in the maritime industry was not always her plan. She took a job answering phones with a local tour company for some extra money in 1973. Before she knew it, she had advanced to the position of the first female dispatcher in the Bay Area. It was at that time that she realized she had the skills for this business. Carolyn held the positions of marketing manager and manager of operations with our competitor, before finding her home with Blue & Gold Fleet in 1997 as the Vice President of Operations. On May 1, 2012 she was promoted to President of the company.

Patrick Murphy, Director of Operations
Patrick Murphy has been the Director of Operations since 2005, but his journey with Blue & Gold Fleet began long before that. Patrick began working with Blue & Gold Fleet 29 years ago. He moved up through the ranks. Before becoming Captain in 1993, he was a ticket seller, deckhand, maintenance worker, and food and beverage employee. The most memorable day Patrick has experienced on the job was when he was assisting passengers disembark on the Alameda/Oakland ferry, and caught the eye of a very attractive woman. He hasn’t taken his eyes off of her since. They married a couple of years later and now have two beautiful daughters. The Murphy’s now refer to the Alameda/Oakland service as the love ferry.

Kent McGrath
 Director of Engineering

Kent has been a fantastic asset to Blue & Gold Fleet since his early college years when he began working as a deckhand.  In 1989, his roommate’s father, Roger Murphy who ran the fleet during that time, asked his son and friends for some extra assistance. Kent volunteered and has been here ever since.  He spent 3 years working weekends and summers until he graduated college and became more involved with the technical aspect of Blue & Gold Fleet. Kent had the experience of growing up with his co-workers and developing great friendships that have lasted throughout the years.  As the company kept growing, so did his workload and there was never a reason to leave…and with views like this every day, how could you?

Meet Your Captains! 
Captain Jackie has been a member of the Blue & Gold Fleet crew since 1997. She started out as a yellow jacket (crowd control), then moved her way through the ranks, becoming a bartender, photographer and deckhand. In 2001 she received her Captain’s license and since then has been driving everything from Bay Cruises to ferries to RocketBoat. When asked what she loves most about her job, Captain Jackie quickly replies, “I get to drive boats for a living, and that’s awesome!” Captain Jackie highly recommends everyone experience RocketBoat, the newest and fastest ride on San Francisco Bay. It’s her favorite part of the job. Just remember to be nice to her, or you may get wet!

Job Opportunities
Search for job opportunities here.

EQUAL EMPLOYMENT OPPORTUNITY POLICY
The Company strongly believes that all persons are entitled to equal employment opportunity.  The Company will recruit, hire, set terms and conditions of employment, train, and promote employees based upon their abilities, achievements, and experience without regard to race, color, religion, sex, gender, creed, gender identity, national origin, ancestry, age, marital status/registered domestic partner status, sexual orientation, physical and mental disability, medical condition, genetic characteristics, veteran status, or any other category protected by state, federal and/or local law or regulation.

Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, to the full extent that the law requires, including recruitment, hiring, promotions, training, transfer, compensation, benefits, discipline, layoff, recall, and termination.  Decisions also will not be influenced by a perception you fall within any of these categories or your association with a person falling within any of these categories.

Blue & Gold Fleet has established an Affirmative Action Plan.  This plan establishes specific goals and timeframes for increasing the diversity of the workforce for Blue and Gold Fleet.  To achieve this, Blue & Gold Fleet will:

1. Record and maintain information (gender, race and other statuses) voluntarily provided by applicants to determine annually whether the applicant pool from which Blue & Gold is choosing candidates is diverse, meets the goals and guidelines of this policy and is free from discriminatory practices.
2. Conduct an annual analysis of Blue & Gold Fleet’s workforce to establish whether or not there are any particular groups that are being underutilized.
3. Remove or redesign any practice or procedure that is allegedly or is suspected of contributing to the discrimination of a particular class or group.
4.  Assign an executive to assist in administration, supervision and assessment of the EEO & Affirmative Action Plans.  This assignment of responsibility is subject to change with notification.
a. The Human Resources Generalist, Ryan Brush, is the EEO Officer.  Officer is located at the PIER 39 Admin Office, Beach at Embarcadero, Stairwell 2, Level 3, San Francisco, CA 94133.
5. Educate management staff responsible for hiring for the Blue and Gold Fleet on the Affirmative Action plan to ensure a working standard, foster diversity and contribute to the process of ensuring compliance.

In the event that any employee or applicant believes that discrimination or retaliation has occurred, the employee or applicant has the right to consult with their manager, an executive or the Human Resources department.  Any written complaints can be directed to: PIER 39 at P.O. Box 193730 San Francisco, CA 94119.  Direct Human Resources contact: Ryan Brush, Human Resources Generalist, 415-705-5407.  The Human Resources department will investigate all complaints.

Blue & Gold Fleet maintains a ZERO TOLERANCE POLICY for any type of discrimination or harassment.  Any employee who is found to have engaged in unlawful discrimination or violation of this or any other Company policy will be subject to discipline, up to and including termination of employment.  Each supervisor, manager, and executive is responsible for understanding, communicating and strictly enforcing this policy.  Managers will be evaluated on their successful implementation of the Affirmative Action plan on an annual basis to ensure a diverse workforce.

Additionally, Blue & Gold fully supports the “American with Disabilities Act” (ADA), and will respond to requests for job accommodations.

This statement is part of our Affirmative Action Plan.  Information on the Individuals with Disabilities and Veterans Programs are available for review by employees and applicants in the office of our EEO Official, Ryan Brush, Human Resources Generalist.  Any questions you have in this area should be addressed to him at (415) 705-5407, during our regular business hours of 9:00 a.m. to 5:00 p.m.

Address/Hours

Blue & Gold Fleet Corporate Offices are located at Pier 41, Marine Terminal, San Francisco, CA 94133
Hours
Summer Box Office hours

Mon-Sun: 9:00 a.m.-6:45 p.m.
Winter Box Office hours

Mon-Fri 9:00-4:00 p.m.

Sat-Sun: 9-4:30 p.m.

Environment

Blue & Gold Fleet has been widely recognized as a commercial harbor craft environmental leader within the San Francisco Bay region, the State of California, and across the United States. We are proud of our numerous national awards for our environmental programs and accomplishments to preserve our beautiful Bay for everyone to enjoy today and for generations to come.

 

 

 

Some of our environmental achievements include:

Recognized by The Port of San Francisco for our environmental leadership in the marine industry.

A Pollution Prevention Award by the California Environmental Protection Agency Department of Toxic Substance Control recognizing Blue & Gold Fleet for a successful initiative to reduce vessel waste.

Acknowledged in 2005 by the Executive Officer of the Bay Area Air Quality Management District for our efforts to attain and exceed federal air pollution standards.

Honored in 2004 for several distinctions, to include The Department of the Interior and the National Park Service Environmental Achievement Awards for partnerships in sustainable practices, pollution prevention and air emissions reductions, The California Governor’s Environmental and Economic Achievement Award for Sustainability, and The US Environmental Protection Agency Region 9 Environmental Achievement Award for the development and use of air emission control technologies within the harbor marine industry. That same year, United States Senators Barbara Boxer, Dianne Feinstein, and Congresswoman Nancy Pelosi recognized us for our environmental leadership.

Presented in 2003 with the California EPA Industrial Waste Management Board 2003 and 2004 “Waste Reduction Award” along with the 2003 “WRAP of the Year” winner for outstanding efforts to reduce non-hazardous waste.
Decorated by the California State Assembly in recognition of Blue & Gold Fleet’s environmental leadership.

Blue & Gold Fleet is a proud supporter of the Bay Institute.

Customer Services and Safety Commitment

ISO 9001 Certified: Quality Management System

Scope and Application:
Blue & Gold Fleet has adopted a risk-based Quality Management System to ensure customer satisfaction, safety, environmental protection, efficiency, accountability and provide a mechanism to prevent loss.

Our Quality Management System (QMS) includes processes for regulatory compliance, risk management and continual improvement. The QMS provides a consistent framework for establishing, implementing, maintaining, measuring and reviewing our Mission Statement, Operational Improvement Policy & Core Objectives. This framework is based on the requirements and standards of the International Safety Management (ISM) Code and the International Organization for Standardization for Quality Management (ISO 9001:2008).

The following elements are integrated into our QMS:

  • Commitment to safety, environmental protection, and exceptional customer service in all phases of
    our operations;
  • Identifying the processes needed and determining how these are applied throughout the Company;
  • Determining the sequence and interaction of these processes;
  • Establishing criteria and methods that ensure effective operation and control of these processes;
  • Complying with applicable laws and regulations;
  • Adhering to a Management of Change process;
  • Encouraging feedback and open communication to perform our activities safer and better for ourselves, our customers, and the environment;
  • Ensuring that necessary resources and information are available to support the operation and monitoring of these processes;
  • Monitoring, measuring and analyzing these processes; and
  • Implementing the actions needed to achieve planned results and continual improvement of these processes.

The ISM Code is the international maritime Safety Management System whose purpose is to provide a standard for the safe management and operation of vessels and for pollution prevention.

ISO 9001 specifies requirements and a quality management system for any organization that wants to demonstrate its ability to consistently provide a product or service that meets customer quality requirements, which includes applicable regulatory requirements.