Visitor Information

Blue & Gold Fleet is committed to providing guests with excellent customer service and a memorable experience on the San Francisco Bay. Please know that we value your feedback and take your comments into consideration.

If you have a suggestion, please complete the form below. If you have a question regarding Blue & Gold Fleet service schedules or need immediate assistance, please contact us at 415.705.8200.

BOX OFFICE HOURS

Summer Box Office hours: Monday – Sunday | 9am – 6:45pm

Winter Box Office hours: Monday – Friday | 9am – 4pm Saturday – Sunday | 9am – 4:30pm

DIRECTIONS

If you are using a GPS Navigation System, input: Pier 41, San Francisco, CA 94133.

From the South Bay:
Take Highway 101 North to Highway 80 East.
Exit at 4th Street.
Stay left onto Bryant Street (get in right lane).
Stay on Bryant Street to The Embarcadero.
Turn left onto The Embarcadero (get into right lane).
Straight to PIER 39 (2 1/2 miles).

From the North Bay:
Take Highway 101 South across the Golden Gate Bridge Pass through the Toll Plaza and stay to your left.
Take Lombard Street Exit (on right side).
Follow Lombard Street to Van Ness Avenue.
Take a left onto Van Ness Avenue (stay right).
Follow Van Ness Avenue to Bay Street (about three blocks).
Turn right onto Bay Street and follow it until it runs into The Embarcadero.
Turn left onto The Embarcadero. You will see PIER 39 on right side of the street.

From the East Bay:
Take Interstate 80 West across the Bay Bridge.
Take Fremont Exit (on right side).
Stay in far right lane.
Turn left on Folsom Street.
Follow Folsom to The Embarcadero.
Turn left onto The Embarcadero.
Straight to PIER 39 (approx. 2 miles).

PARKING

The PIER 39 Entrance Plaza features a passenger and taxi-loading zone. PIER 39 also has convenient visitor parking in the PIER 39 Parking Garage, located directly across the street from PIER 39. The PIER 39 Garage is open 24-hours a day, seven days a week. The garage clearance is 6 feet, 8 inches high.

FAQS

  • Where do I pick up my tickets? Tickets purchased in advance online can be picked up at the Self-Service Kiosk attached to the east side of the Blue & Gold Fleet Box Office at PIER 39. Tickets for groups of 15 or more will be held at the Group Services Window.
  • What do I need to bring to claim my tickets? To claim pre-purchased tickets, please print out the confirmation page and bring it with you along with the credit card used to purchase your tickets.
  • What happens if I miss my tour? For the Bay Cruise Adventure, Angel Island Ferry and other ferry services including Alameda, Oakland, Sausalito, Tiburon and Vallejo, tickets may be used for the next available departure. No refund or exchange is available.
  • Are there restrooms on the boats? Yes, all boats have restrooms with the exception of RocketBoat.
  • Are the boats handicap-accessible? Our fleet is comprised of eight vessels that vary widely in age and design. Accessibility for passengers with special needs is consequently very dependent on the age and renovation status of the vessel. Seven of our vessels have enclosed main decks that are wheelchair accessible. However, open-air exterior portions of these vessels are only accessible by stairs. All seven vessels have accessible restroom facilities however wheelchair tie-downs are not currently available. Our eighth vessel, RocketBoat, is an open-air thrill ride that has a 40″ height restriction and is not wheelchair accessible. With prior arrangements, we will work with customers with special needs. Please contract our office at 415.705.8200.
  • Is there food on the boats? Yes, there are snack bars on all boats (with the exception of RocketBoat) that sell a variety of alcoholic and non-alcoholic beverages such as water, sodas and juices. Fruit, chips and other snack foods are also available.
  • Are the boats covered? Blue & Gold Fleet boats provide indoor as well as outdoor seating, except for RocketBoat, which has no indoor seating. Indoor seating is covered with weatherproof windows with protection against wind, rain and salt water. Outdoor seating is available in designated safe sections of the boats.
  • Does Blue & Gold Fleet go to Alcatraz Island? Blue & Gold Fleet does not provide ferry service to Alcatraz Island. Blue & Gold Fleet’s Escape from the Rock tour is a 90-minute fact-filled adventure cruise that sails under the Golden Gate Bridge and then circles Alcatraz Island, while passengers hear dark secrets and unique stories about life on the Rock. Buy tickets here. Visit the National Park Service’s website for reservation, ticket or schedule information for Alcatraz Island tours.
  • Can you recommend hotels and lodging? Here are a few helpful resources: Sanfrancisco.travel VisitFishermansWharf.com FishermansWharfHotels.net
  • Do you have information on San Francisco? Please visit San Francisco Travel Association’s website – sanfrancisco.travel.

ROCKETBOAT FAQS

  • How long is the ride? 30 minutes.
  • What are the age and height restrictions? You must be 40″ or taller to ride RocketBoat. An adult must accompany children under 12 years old.
  • Will I get wet on RocketBoat? Passengers can get wet on this ride. Seats in the back of the boat are the most likely to get wet. Deckhands will provide free ponchos upon request to anyone who is concerned about getting wet. RocketBoat is not responsible for damage to personal property.
  • Does RocketBoat operate every day? No, RocketBoat operates seasonally, May through October. Between May and October, RocketBoat may occasionally cancel a departure because the conditions on the Bay may be too rough. The safety and comfort of passengers is always our first priority. Please visit the RocketBoat page for full schedule information.
  • Is RocketBoat scary? RocketBoat is fun! RocketBoat is a highly-maneuverable speedboat that makes quick, tight turns. Most people say the ride is “thrilling.” Bumping and jarring may occur so passengers are required to wear seat belts. You should be in good health and free from high blood pressure, heart, back or neck problems, osteoporosis, motion sickness or other conditions that could be aggravated by this adventure. Expectant mothers, those with osteoporosis and children under 3 years old should not ride RocketBoat.