Bay Cruises, Bay Tours and Ferries in the San Francisco Bay.
Where do I pick up my tickets?
Tickets purchased in advance on the web can be picked up at the Self-Service Kiosk attached to the east side of the Blue & Gold Fleet Box Office located at PIER 39. Tickets for groups of 15 or more will be held at the Group Services Window.
I left my confirmation information in the hotel or at home. What should I do?
If you do not have a print out of your confirmation with you, you must go to the Blue & Gold Fleet Box Office located at PIER 39 to pick-up your tickets. You will need to present the credit card used to purchase the tickets and a valid photo ID.
What time do I need to arrive for my tour?
It is recommended that guests arrive at least 15 minutes prior to the scheduled departure of their tour during fall/winter tour seasons. It is recommended for guests to arrive at least 25-30 minutes prior to their scheduled tours during the spring/summer tour seasons. An additional 5-10 minutes are requested if special attention is required.
What happens if I miss my tour?
For the Bay Cruise Adventure, Angel Island Ferry, Trolley Hop Tour, Motorized Cable Car Tour and other ferry services including Alameda, Oakland, Sausalito, Tiburon and Vallejo, tickets may be used for the next available departure.
For Land/Motor coach tours including City Tour of San Francisco, Muir Woods Tour, Monterey Carmel Tour, Sonoma Napa Wine Country Tour and Yosemite National Park Tours, tickets are only valid for the specified departure time and date on the tickets. No refund or exchange is available.
When do tickets expire?
For the Bay Cruise Adventure, RocketBoat, Escape from the Rock, Angel Island Ferry, Trolley Hop Tour, Motorized Cable Car Tour and other ferry services including Alameda, Oakland, Sausalito, Tiburon and Vallejo, tickets are valid for six (6) months. Tickets for these services can be used any day for any departure starting on the date printed on the ticket and expire six months after the pre-printed date. No refunds or exchanges available.
For Land/Motor coach tours including City Tour of San Francisco, Muir Woods Tour, Monterey Carmel Tour, Sonoma Napa Wine Country Tour and Yosemite National Park Tours, tickets are only valid for the specified departure time and date on the tickets. No refunds or exchanges are available.
Where are the restrooms at the piers?
Restrooms are conveniently located underneath the NFL/College Shop inside PIER 39 just past the elevator. More restrooms are located inside PIER 39 throughout the pier. Restrooms are also available at Pier 41.
Are the boats handicap-accessible?
At Blue & Gold Fleet every customer is important. We recognize that we have passengers with special needs who require accessible facilities in order to fully utilize our service and we are in the process of upgrading and re-evaluating all of our services to better accommodate these passengers. We conduct ongoing training sessions for our crews to ensure our customers with special needs receive the service they deserve. Although the “work is in progress,” we are striving to provide opportunities for people with special needs to conveniently access and use our facilities and vessels.
We have facilities at PIER 39 and Pier 41 in the heart of Fisherman’s Wharf in San Francisco. There is a five-story, 900 space parking garage 1/2 a block away from our facility that contains 19 handicap spaces, 8 of which are on the first floor. The garage has two elevators and an accessible pedestrian bridge located on the third floor that leads to PIER 39. Our primary ticket booth is located in PIER 39′s west marina just 50 feet from two of our boarding gates. The other two boarding gates are approximately 200 yards away. The ticket booth window has a minimum 32″ clearance.
Our four-foot wide ramps leading onto the vessels vary in steepness depending on the tide level. While boarding can be difficult during low tide, our crewmembers are always available to assist guests with boarding. With prior notification we can make arrangements to use our ADA compliant vessels and gangway for boarding and disembarking.
Our fleet is comprised of eight vessels that vary widely in age and design. Accessibility for passengers with special needs is consequently very dependent on the age and renovation status of the vessel. Seven of our vessels have enclosed main decks that are wheelchair accessible. However, open-air exterior portions of these vessels are only accessible by stairs. All seven vessels have accessible restroom facilities however wheelchair tie-downs are not currently available. Our eighth vessel, the Bay Rocket is an open-air thrill ride that has a 40″ height restriction and is not wheelchair accessible. With prior arrangements we will work with customers with special needs. Please contract our office at 415-773-1188.
Blue & Gold Fleet also operates vessels for the cities of Alameda, Oakland and Vallejo. If you need information on the Alameda Oakland Ferry please visit www.eastbayferry.com. If you would like information on the Vallejo/Baylink service please visit www.baylinkferry.com.
Are animals allowed on Blue & Gold Fleet vessels?
Special assistance animals and animals in hand held carriers are allowed on Vallejo Baylink Ferry Service and Alameda Oakland Ferry Service vessels. Only service animals are allowed on Angel Island. Blue & Gold Fleet allows animals on its Bay Cruises, Sausalito and Tiburon ferries but the owners remain wholly responsible for the animal and must keep it on a leash at all times.
Where is the Lost & Found? How do I find it?
Please contact a Blue & Gold Fleet Guest Services Representative in a yellow uniform. They will best be able to assist you with locating a lost item if the item was found.
Is there food on the boats?
Yes, there are snack bars on all boats that sell a variety of alcoholic and non-alcoholic beverages such as water, sodas and juices. Also available are hot dogs, chips and other snack foods.
Are the boats covered?
Blue and Gold Fleet boats provide indoor as well as outdoor seating, except the RocketBoat, which has no indoor seating. Indoor seating is covered with weatherproof windows with protection against wind, rain and salt water. Outdoor seating is available in designated, safe sections of the boats.
Does Blue & Gold Fleet go to Alcatraz Island?
Blue & Gold Fleet does not provide ferry service to Alcatraz Island. For reservation, ticket or schedule information visit the National Park Service’s website. Blue & Gold Fleet’s ESCAPE FROM THE ROCK tour is a 90-minute fact-filled adventure cruise that sails under the Golden Gate Bridge and then circles Alcatraz while passengers hear dark secrets and unique stories about life on the Rock. Murder, mayhem and mobsters. Come join the fun. Buy tickets here.
I don’t drive. Is there public transportation to Pier 41 and PIER 39?
Yes, there are plenty of alternatives for getting to Pier 41 and PIER 39.
The “F Market & Wharves” trolley runs along Market St. Downtown San Francisco, along The Embarcadero and stops directly in front of PIER 39. For more information regarding San Francisco Municipal System, please visit website www.sfmuni.com.
For information regarding San Francisco public transit, please visit 511.org.
Coming from outside of San Francisco, ferries are available through Blue & Gold Fleet from Vallejo, Alameda, Oakland, Sausalito and Tiburon on a daily basis. Please click on “Ferries” for more information.
BART is also available from outside of San Francisco. Please visit www.bart.gov for more details on routes, locations and times.
Where can I park my vehicle?
There are several parking garages and lots around the area. The closest is the PIER 39 Parking Garage across the street from our location with 900 parking spaces. Other parking locations are located at the Academy of Art College and Pier 43 ½.
Do you validate parking?
No, Blue & Gold Fleet does not validate parking; however, any full-service restaurants located on PIER 39 will validate parking for the PIER 39 Parking Garage. Restaurant patrons who dine at one of PIER 39′s full-service restaurants receive one hour free validated parking at lunch and two hours free validated parking after 6 p.m. for dinner.
I was double charged for my tickets. How do I get my money back?
If you already inquired about the double charge with the Credit Card Company and/or bank, no additional action is necessary. Your Credit Card Company and/or bank will contact Blue & Gold Fleet on your behalf.
If you have not approached your Credit Card Company and/or bank yet, please fax a copy of your order confirmation, a copy of your credit card statement and a letter of concerns to 415.705.5429. Missing information will delay the inquiry process.
What is Blue & Gold Fleet’s environmental commitment?
Blue & Gold Fleet operates the largest fleet of biodiesel ferries and tour boats on San Francisco Bay. We are committed to minimizing our impact on the environment by reducing our waste stream and continually monitoring our operations.
Our Pier 41 marine terminal and Pier 9 maintenance facilities were the first marine facilities in San Francisco certified Clean and Green by the city and county Department of the Environment. Some of our environmental accomplishments are:
Blue & Gold Fleet (B&G) recycles more than 100,000 pounds of cardboard, 32,000 pounds of paper, and 5000 gallons of oil each year. B&G also recycles batteries, light tubes, wood, plastic, glass, rubber, and electronic equipment.
B&G partners with the Marine Mammal Center to protect one of the largest sea lion haul-outs in California, the PIER 39 west marina, designated the #1 environmentally sensitive site within San Francisco Bay.
B&G uses environmentally preferred soy-based inks on its tickets, brochures, and business cards. As a member of the Recycled Paper Coalition, B&G purchases paper products that are manufactured with a content of 20 to 35% recycled paper.
B&G practices environmental materials management, dematerialization, resource conservation, and product take-back whenever feasible in its procurement practices.
B&G upgraded its exterior and office lighting to more efficient and environmentally sensitive fixtures. This effort will save 82,914 kilowatt hours per year.
B&G is committed to creatively reducing our waste streams. B&G reduced bilge waste (oil and water by-product) by 50%, and eliminated its solvent-based parts cleaning altogether. B&G participates in the City of San Francisco pollution prevention source reduction program.
B&G replaced 10 of its older two-stroke diesel engines, and 12 two-stroke diesel generators, with more efficient electronically controlled four-stroke diesel engines. This repowering program annually removes more than 300,000 pounds of nitrous oxide (NoX) and other pollutants from the air, and saves 100,000 gallons of diesel fuel per year. B&G continues to work with the California Air Resources Board to foster and implement green marine technology.
B&G upgraded exterior and office lighting to more efficient and environmentally sensitive fixtures. This effort saves 82,914 kilowatt hours per year. B&G’s Pier 9 maintenance facility installed Green Ray Technologies’ LED fluorescent tube replacements throughout its facility in 2009 that improved lighting efficiency by 80%.
What is Blue & Gold Fleet’s commitment to promoting education?
Blue & Gold Fleet strongly promotes in the importance of education among children and young adults through a variety of educational and historical cruises and ferries, highlighting every destination on San Francisco Bay from the Golden Gate Bridge to the hidden mysteries of Alcatraz Island and all the way to Vallejo’s Six Flags Discovery Kingdom. Educational Rates are available exclusively for school groups on select cruises and ferries.
I bought my tickets online. Where do I pick them up?
Tickets can be picked up at the ticket kiosk at our PIER 39 box office. You will need your order confirmation number to pick up tickets at the kiosk.
Will I get wet on RocketBoat?
Passengers can get wet on this ride. Seats in the back of the boat are the most likely to get wet. Deckhands will provide free ponchos upon request to anyone who is concerned about getting wet. RocketBoat is not responsible for damage to personal property.
Does RocketBoat operate every day?
No, RocketBoat only operates May through October. Between May and October, RocketBoat may occasionally cancel a departure because the conditions on the Bay may be too rough. The safety and comfort of passengers is always our first priority. Also when school is in session (e.g. May, September, October) RocketBoat operates Wednesday through Sunday (we’re closed on Mondays and Tuesdays). From June 1 through August 31 RocketBoat operates every day of the week.
What do I do if the departure I am waiting for is cancelled or if the boat isn’t running?
Your ticket is good for any departure on any day. You can wait for the next departure or you can request a refund at the box office.
Is the ride scary?
RocketBoat is a highly maneuverable speedboat that makes quick, tight turns. Most people say the ride is “thrilling.” Bumping and jarring may occur so passengers are required to wear seat belts. You should be in good health and free from high blood pressure, heart, back or neck problems, osteoporosis, motion sickness, or other conditions that could be aggravated by this adventure. Expectant mothers, those with osteoporosis and children under 3 years old should not ride RocketBoat.
From the South Bay: Take Highway 101 North to Highway 80 East. Exit at 4th Street. Stay left onto Bryant Street (get in right lane). Stay on Bryant Street to The Embarcadero. Turn left onto The Embarcadero (get into right lane). Straight to PIER 39 (2 1/2 miles).
From the North Bay Take Highway 101 South across the Golden Gate Bridge Pass through the Toll Plaza and stay to your left. Take Lombard Street Exit (on right side) Follow Lombard Street to Van Ness Avenue. Take a left onto Van Ness Avenue (stay right). Follow Van Ness Avenue to Bay Street (about three blocks). Turn right onto Bay Street and follow it until it runs into The Embarcadero. Turn left onto The Embarcadero. You will see PIER 39 on right side of the street.
From the East Bay Take Interstate 80 West across the Bay Bridge. Take Fremont Exit (on right side) Stay in far right lane. Turn left on Folsom Street. Follow Folsom to The Embarcadero. Turn left onto The Embarcadero. Straight to PIER 39 (approx. 2 miles).
The entrance to the PIER 39 Parking Garage features a passenger and taxi-loading zone. PIER 39 has convenient visitor parking in the PIER 39 Garage, located directly across the street from the PIER 39 Entrance Plaza.
The PIER 39 Garage is open 24-hours a day, seven days a week.
Restaurant patrons who dine at one of PIER 39′s full-service restaurants receive one hour free validated parking before 6:00 p.m. and two hours free validated parking after 6:00 p.m. for dinner.
The PIER 39 Garage clearance is 6 ft. 8 inches high.
Summer Box Office hours
Mon-Sun: 9:00 am – 6:45 p.m.
Winter Box Office hours
Mon-Fri 9:00 am – 4:00 p.m., Sat-Sun: 9:00 am – 4:30 p.m.